Cancellation Policies

Each Stay on Nomad Stays controls thier own cancellation policy.

Below is a summary of major Cancellation Policies adopted by our Stays

Cancellation Policy

Full Flexible Limited Custom
..

Standard Bookings

Bookings starting more than 7 days ahead
‘Cooling Off’
Period
Free Cancellation with 100% Refund
Within 48 hours of booking
Within 48 hours of booking
none
As outlined in Stay's Custom Policy pages
‘Adequate Notice’
Period
Free Cancellation with 100% Account Credit or Partial Refund*
Up to 48 hours before
Check-In Time
Up to the booking length before Check-In Time
E.g., A 10-day booking can be cancelled up to 10 days before check-in 		none
‘Restricted’
Cancellation Period’
Credit or refunds for Cancellations outside of Cooling Off and Adequate Notice Periods
none
..

Last Minute Bookings

Bookings starting within 7 days
Cancellation Period
Free Cancellation with 100% Account Credit or Partial Refund*
Up to 48 hours before
Check-In Time
none none
As outlined in Stay's Custom Policy pages
Free cancellations result in credits to accounts, except those made within Cooling Off period which are 100% refundable

* Refunds are subject to a processing service fee

Example

On 1 February, Mary books a 3 week stay at Super Surf Ranch beginning 22 April.

Super Surf Ranch offer the Flexible Cancellation Policy.

On 31 March Mary changes her mind and cancels the booking using the cancellation process on the Nomad Stays site.

As 31 March falls into the ‘Adequate Notice’ free cancellation period, Mary is entitled to a 100% credit of her booking fee.

If Mary had waited until 1 April to cancel then she would not be entitled to any credit, as 1 April is the first date in the 3-week Restricted Period which runs from 1 to 21 April.

  • Booking length: 3 weeks
  • Check-in Date: 22 April
  • Restricted Period: begins 3 weeks before 22 April, i.e. 00:01 UTC on 1 April